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Returns & Refunds

Last updated: April 2026

30-Day Satisfaction Guarantee

We want you to love your map. If you're not completely satisfied for any reason, you can return it within 30 days of delivery for a full refund or exchange — no questions asked.

How to Return

  1. Email us at hello@mapdona.com with your order number and reason for return.
  2. We'll send you a prepaid return label (for US orders) or detailed return instructions (for international orders).
  3. Pack the item securely in its original packaging if possible.
  4. Drop it off at the nearest carrier location.
  5. Once we receive and inspect the return, your refund will be processed within 3–5 business days.

Refund Method

Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

Condition Requirements

Items must be returned in their original condition. Minor wear from unrolling to inspect the print is acceptable. Items that are damaged due to negligence or misuse may not qualify for a full refund.

Custom & Personalized Orders

Custom maps with specific coordinates, text, or locations are made uniquely for you. These can only be returned if there is a defect in printing or damage during shipping. Design approval errors (e.g., typos you approved) are not eligible for return.

Exchanges

Want a different size or color style instead? We can arrange an exchange for the same map design. Simply mention this in your return request and we'll help you select the new option.

Non-Returnable Items

Questions?

We're here to help. Email us at hello@mapdona.com and we'll respond within 24 hours.